Find quick answers to common questions about our services, policies, bookings, and more. Whether you're planning your stay, exploring our amenities, or simply curious about what we offer, our FAQs are here to help you get the information you need—fast and hassle-free.
Q: Is Wright Park Hotel affiliated with Chateau De Maisons Condominium and Suites?
A: No. Wright Park Hotel is not affiliated with Chateau De Maisons Condominium and Suites.
Q: Is Wright Park Hotel affiliated with Wright Park Residences Development Corp?
A: No, Wright Park Hotel is not affiliated with Wright Park Residences Development Corp.
Q: Do you offer Senior Citizen or PWD discounts?
A: Yes. We honor valid Philippine-issued Senior Citizen (SC) and PWD IDs under RA 9994 and RA 10754. Discount applies only to published room rates for walk-in, phone, and email bookings. Online/website rates are not eligible. A valid SC/PWD ID must be submitted upon reservation and presented at check-in. Discount applies only to the room occupied by the eligible guest.
Q: How do I avail the SC/PWD discount?
A: Contact Reservations via email (reservations@wrightparkhotel.com), mobile (0917-139-8939), or landline ((074) 661-9597).
Q: What is the payment policy when booking a room?
A: Full payment is required upon reservation to confirm your booking.
Q: Is a deposit required upon check-in?
A: Yes, a refundable incidental/security deposit of Php 5,000 (for stays of 1–2 nights) or Php 10,000 (for stays of 3 nights or more) is required upon check-in.
Q: What documents do I need to present upon arrival?
A: A valid government-issued ID and the credit card used for booking must be presented.
Q: What is your cancellation policy?
A: All cancellations are strictly non-refundable. No-shows are considered cancellations and are non-refundable.
Q: Can I rebook my reservation?
A: Yes. Rebooking is allowed within 6 months from the original arrival date, subject to room availability and rate differences due to seasonality or promotions.
Q: What conditions apply when I modify my booking date?
A: Rates may change depending on seasonality or promotions at your requested date.
Q: What are your standard check-in and check-out times?
A: Check-in is at 2:00 PM, and check-out is at 12:00 PM (noon).
Q: Can I check in early?
A: Yes, early check-in before 2:00 PM is allowed at 50% of the room rate (payable at check-in).
Q: What is the late check-out policy?
A: From 12:00 PM to 6:00 PM, a fee of 50% of the room rate applies. After 6:00 PM, a full one-night charge applies.
Q: What is the early departure policy?
A: Early departures are not refundable.
Q: How much is the extra person charge?
A: Php 1,800 per night per person, inclusive of full amenities and complimentary breakfast.
Q: What is your child policy?
A: Children 12 years and below may stay free when sharing a bed with adults. Children 13 and above are charged as adults. Baby cots may be requested but are subject to limited availability.
Q: Is breakfast included?
A: Yes. Breakfast is included in your stay and served daily at Strawberry Bistro (7:00 AM–10:00 AM).
Q: Is parking guaranteed?
A: Yes. Each confirmed room reservation includes one (1) designated parking slot.
Q: What if the main parking area is full?
A: Additional vehicles will be directed to our secondary parking facility with complimentary shuttle service.
Q: Is parking secure?
A: Yes. All areas are monitored 24/7 by security personnel and CCTV.
Q: What are the hotel’s quiet hours?
A: Quiet hours are from 10:00 PM to 5:00 AM.
Q: Can I bring visitors to my room?
A: Only registered guests are permitted in guest rooms after 10:00 PM. Extra charges apply for overnight visitors.
Q: What is the smoking policy?
A: The hotel has a strict non-smoking policy. A penalty fee of Php 10,000 applies per violation.
Q: Are pets allowed?
A: No, pets are not permitted.
Q: Can I order food delivery to my room?
A: No, delivery of outside food to guest rooms is not allowed.
Q: Am I responsible for damages?
A: Yes, guests are responsible for any damages or losses to hotel property. Fees apply for tampering, misuse, or damage. Lost or unreturned keycards incur a Php 500 fee.
Q: What is the dress code at Wright Park Hotel?
A: We uphold a refined and respectful environment for all guests. Smart casual or hotel-appropriate attire is required in public areas such as the lobby, restaurants, lounges, and retail spaces. Clothing must always be clean, presentable, and suitable for an upscale setting.
Q: What are the general guidelines for attire?
A: Clothing should be neat, modest, and appropriate for an elegant yet relaxed hotel atmosphere. Guests are encouraged to wear smart casual attire when dining, shopping, or lounging in public spaces. Exceptions may be granted for medical or mobility concerns (e.g., guests with foot conditions who cannot wear closed footwear). Caregivers may also wear practical open-toed footwear.
Q: What attire is not allowed in public areas?
A: The following clothing items are not permitted:
Bathrobes or towels
Sleepwear
In-room slippers
Revealing clothing
Q: Are there stricter requirements in specific areas?
A: The same prohibitions apply.
Q: What happens if a guest does not follow the dress code?
A: Guests may be politely asked to change before entering public areas. Access to facilities may be restricted, and repeated violations can result in further penalties or limitations.
Q: How often is housekeeping provided?
A: Daily housekeeping is provided unless the “Do Not Disturb” sign is displayed.
Q: Do you have a partnership with Puerto De San Juan Beach Residences?
A: Yes, Wright Park Hotel is an official partner of Puerto De San Juan Beach Residences.
Q: Who can avail of the discount at Puerto De San Juan Beach Residences?
A: The exclusive discounted rates are available only to Wright Park Hotel guests.
Q: Does the hotel have a gym or fitness center?
A: We do not have an on-site gym facility.
Q: Do you offer massage services?
A: Yes! We have a dedicated Massage Room where you can unwind after a day of exploring Baguio. This facility is available exclusively for checked-in hotel guests.
Q: How do I book a massage session?
A: To schedule a treatment, you may coordinate directly with our front office. We recommend booking in advance to secure your preferred time slot, as availability is limited to ensure a relaxing environment for all guests.
Q: Does the hotel have a pool?
A: No. We do not have a pool facility.
Q: How does Wright Park Hotel handle my personal information?
A: The hotel complies with applicable data protection laws.